IT Service Management
Information Technology Service Management (ITSM) are the activities performed by a company to design, build, deliver, operate, and control information technology (IT) services offered to customers. ITSM is focused on aligning IT processes and services with business objectives to help a company grow.
Effective ITSM processes can have positive effects on an IT company’s overall function. The following are some of the benefits of ITSM:
ITSM processes, when built based on the ITIL framework, pave the way for better IT services and improved business. ITIL is a framework of best practices and recommendations for managing a company’s IT operations and services. It was commissioned by the UK Government’s Central Computer and Telecommunications Agency (CCTA). TSC is proud of being certified in ITIL for the best quality of ITSM services.
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