Unified Communications and Collaboration (UCC) is not a single tool or product, but a collection of solutions, which companies implement to ensure that nearly all their technology works together smoothly and securely for real-time collaboration. UCC integrates diverse communication tools, such as Voice, IP Telephony Calling, Instant Messaging, Desktop Sharing, Presence, and Web Conferencing, Audio Conferencing, and Video Conferencing to interact together in a virtually seamless way.
With the emergence of the Covid-19 pandemic, companies that have mature UCC setup were the less impacted because they kept working from home smoothly. Their employees communicate as they were in the office or maybe even better. UCC is no longer a luxury service, but rather a necessity that can benefit the company directly:
TSC provide all UCC services, beginning from setting up all the needed infrastructure and requirements to launch these UCC services. Through our experience in UCC, we know there are challenges in implementing this solution. Making the right choice when choosing the partner and products will go a long way in helping overcome these challenges. Some challenges that everyone should be on the lookout for:
UCC traffic needs a solid network to ensure there will be no latency in the signal. The network is one of TSC’s core services and we guarantee spotless integration.
The migration from traditional communications to modern UCC is also a challenge, especially when considering how to migrate with ZERO downtime and how to keep the service running 24/7. This is our mission.
UCC components are numerous. Skipping proper design can drive UCC implementation costs through the roof.
The assessment we carry out before the designing phase will define the exact needs; we will not install something that would not be highly utilized.
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